As per Air Astana Refund Policy, the Air Astana airline cancels a flight, and then the passengers are allowed to a refund claim or other travel schedules. The refund amount will return after the cancellation of the reservation, and the amount will transfer within 7-10 working days. The refund will credit to the passengers to their bank account directly, which was used for the same flight booking. The passenger can cancel their booking and claim a full refund amount without any cancellation charges in the situation, of a major injury or relative death, or an emergency situation.